It doesn’t matter what device you use — whether it’s Android, iPhone, Windows Phone, or PC — sometimes things just don’t want to work. Calling with Tango can sometimes be problematic, even despite your best efforts and the best efforts of Tango‘s developers, to get it right the first time.
One of the more obvious reasons you might be experiencing trouble is by using an old version of the software. Check to see if you have the latest version of Tango here.
If you’re having trouble making and receiving Tango calls, one of the common reasons is due to your account not being verified. To test this, simply navigate to Settings within Tango and edit your account information. Once you’ve insured your information is accurate, tap Save.
Another common reason for call trouble is a weak Internet connection. Within your device settings, make sure you’re connected to a good quality network. 4G or WiFi networks are recommended for best quality. Turning on the ability to use domestic roaming can help you get the best network, but be careful not to roam too much, as many networks charge extra for the service or will disconnect your service for overuse of non-native networks. Check with your wireless service provider for details regarding your plan. For those on global carriers, you’re generally prepaid anyway, and roaming does not cost extra.
Common reasons for issues include unverified account, weak web connection, and background data restrictions.
Also make sure you have any background data restrictions disabled. You can find this also in your device settings. Generally, this should be on by default. Background tasks are sometimes disabled due to low battery so you’ll have to re-enable these in this case. To do so in iOS 7, go to Settings, tap General, select Background App Refresh and Enable (or you can enable it for Tango only). The feature can be found in Android by going to Accounts & Sync and making sure the Background data box is checked. Windows Phone 7 users can access the feature by going to settings and selecting battery saver to turn it off or wait until your battery has a full charge.
Mobile users will also want to enable push notifications under Tango settings to ensure they’re getting notified of new calls and messages. PC users will also want to make sure all firewalls that may be blocking Tango have been disabled. You’ll want to contact your network administrator or consult your PC documentation on how this can be accomplished.
Following these steps should insure your Tango calls are accepted and come in nice and clear. If you’re still experiencing trouble, let us know in the comments or contact Tango directly. Happy calling!