Saving Your Message History in Viber For Android, iPhone, and Windows Phone

Many Viber users choose to save their messaging history for different reasons. Maybe you want to save that special message your girlfriend sent you for Valentine’s Day. Or there’s some important information your mother sent that you’ll need to keep. Perhaps you want to keep a back up of that text-based argument you had with a friend (you know, for proof later) about which bad guy was more awesome: Darth Vader or HAL 9000. Whatever the case may be, saving your message history on Viber can be important, which is why we’re going to show you how you can do it on your smartphone.

Currently, the feature is only available for Android and iPhone versions of the application, though we’d be surprised if the feature didn’t make it to Windows Phone devices at a later time (more on Windows Phone later).

Before getting started, make sure you have the latest version of Viber downloaded on your device.

With Android, the process is quite simple. Once you’ve opened your Viber application on your device, simply hit the Menu button, and tap on More options to bring up the Viber System Settings menu within the app. This menu will present you with a long list of options that will allow you to tweak your app experience in a variety of ways. The option you’ll want to choose to back up your messaging history, however, is the Email messages history option (as shown below). You’ll be able to send a .txt file containing your message history to the email address of your choosing. Obviously, if the app cannot find any messages, these options will appear grayed out.

Viber for Android, Android settings, Viber app conversationsFor iPhone devices running Viber version 2.1.5 or above, the process is actually very similar. The Viber app’s System Settings menu can be accessed by selecting the More tab located at the bottom right of the application. Once there, hit Settings and you’ll be taken to the menu you see pictured below.

Viber for iPhone, iPhone settings, Viber appYou’ll now be able to see many of the same options Android users see, including the same Email messages history you’ll need to select to export your Viber message history to the email address of your choice. Once you’ve done so, the messaging history, as with Android, will be accessible on any text file reader.

As mentioned, this option is not yet available to Windows Phone 8 users, though there is a Clear Message history button under the Options menu. When comparing the Android and iPhone versions, this is likely to be the place we’ll see the option to export in a possible future update for Windows Phone (maybe even the “version 3.0 features update“?), though this is only speculation and we haven’t heard anything official on whether or not this option is coming. For now, Windows Phone users can hold the Windows Key and the Power button simultaneously to take a screenshot of those important memories.

Make some new Viber friends here and be sure to let us know in the comments below if you have any questions, or you can contact us on Viber.

  • Niloo

    Hello. This does not work on my phone, after i click it it will just say creating backup file then it will just return to the previous menu it does not make me choose an address to which it should be sent. What should I do?

    • Viber

      Hi Niloo,

      For assistance with creating a back up file, please contact our support team here:

  • Martin


    My old phone died and I have a new one. Would the previous pc syned viber contacts disappear if I install viber on my new fresh phone?


    • Viber

      Hey Martin,

      Viber contacts sync to your phone’s contact list. Contacts are based on your mobile device and do not sync PC to phone.

  • sivabalan

    hai my phone was reset all data i didnt delete my viber account but app deleted, again i need to login my account but i cant login becoz code now not receive me i think im using laptop and mobile so always code show in app only i think that error make cant be login plz help me to use viber again

    • Viber


      For possible solutions to your access code issue, please read this article:

      You should note that you must have Viber activated on your mobile device before you can get Viber for Desktop.

  • Kathleen Schuthof

    when i select “email message history” i get a message saying ‘mail is not configured please configure mail account’ how do i do this?

    • Viber

      Hi Kathleen,

      This means that Viber could not find an email account on your phone through which the back up file will be sent.

      Once you install your email on your phone, you will be able to email the backup file.

  • princess

    I want to transfer the voice messages from my ipod to my pc but I don’t know how I can do it?

  • negar

    one problem that i faced using viber was i install viber using my cellphone and hen i left to another country, i still using my old viber because i had a lot of personal info and now after while that they sold my phone number to somebody else , that guy is using my viber now… which is a big headache, all my memories are gone …

  • Kostura

    Hi, I bought a new iphone 6, but don’t know how to transfer the viber history from my old iphone 5 to the new 6. Is it possible at all? thanks!

  • Ysabelle

    Hi viber Team, just want to ask. What will happen to those messages undelivered to me before i uninstalled my viber. i’m on a converstion and my viber kept hanging so i what i did is to uninstall it and re-install it again. Of course my history were all deleted but how about those not yet delivered to me? Can i retrieve it after i re-install it?

    • Viber


      You will not receive any messages that were sent to you when your account was deactivated.

  • Pejman

    Hi !
    thanks ! I use this method . but after tap on the email message history there is a window that wrote creating backup file… and nothing else ! how much time need for creating backup ? I am waiting about 10 minutes but nothing happened !!