Voxer Push To Talk To Assist Roto-Rooter Technicians Out in the Field

There are a lot of reasons to choose different apps for different needs, but one app that continues to stand out for professionals is Voxer, which was recently chosen by Roto-Rooter to connect Roto-Rooter’s service technicians to easily get in touch with supervisors and dispatchers, while they are out in the field, thereby improving collaboration and efficiency.

“saving time and improving productivity”

Joyce Welage, director of office operations at Roto-Rooter, calls the walkie-talkie solution a “crucial communication tool for our field employees, and therefore for our overall business” and despite having a dedicated phone line, having PTT readily available is “quick and allows short to the point conversations.” The fact that Voxer enables the recording of messages is also a bonus as it ensures that the company’s “important communication is not missed or does not need to be repeated, saving time and improving productivity for our employees.”

Currently 800 Roto-Rooter service technicians are using Voxer Business to stay in touch with their team, and this number is expected to double in 2014.

With the Voxer for Web client available to desk workers, dispatchers can conduct multiple PTT conversations at the same time, while tracking location and timestamps to ensure the field technician is in the right place, at the right time.

“Communication is a critical component for companies like Roto-Rooter, who have thousands of workers in the field that need to be in touch with supervisors and dispatchers, and PTT is an important tool to enable team collaboration,” said Itamar Kandel, chief revenue officer, Voxer.

Engaging with Roto-Rooter is a personification of Voxer’s goal to “create a service that allows employees to communicate efficiently, so that they can spend less time trying to converse, and more time on the actual task,” Kandel said.

There is no need for additional hardware and users can use the service on their Android, iOS or Windows Phone 8 devices.

On November 18, 2013, Voxer Business was named Best Overall App in the first annual Silicon Valley Business App Awards and most recently made the jump to Windows Phone 8.