Back in May, we reported on Truphone’s network upgrades and what it would mean for users once the upgraded network was rolled out. Apparently, that time has come, as Truphone has been steadily moving customers to its upgraded networks, many of whom will be able to use the new network starting September 7th.
An email detailing the switch has just reached our inbox. The move to the new network will take place on September 7th and will last about 48 hours, during which time your phones should work as normal, though you won’t be able to refill or access “some parts” of your account until the move is complete. Of course, this means that adding credit before September 7th is a very good idea lest you find yourself using all of your account balance and unable to use your service until the 9th.
The new network will boast “improved quality” as well as “improved reliability” and “improved service” according to the email, which we’ve copied below:
At Truphone, we’re constantly improving our global mobile network. In fact, we’ve just finished a series of improvements and will soon move your account to our enhanced network.
The transfer will take place on 09/07/2013 and will take 48 hours to complete.
Although your phone will continue to work as normal during the move, you will be unable to refill or access some parts of your account until the transfer is complete. We recommend adding credit beforehand to ensure you can continue to use your service as normal.
Here’s a quick reminder of the improvements you’ll see once the transfer is complete.
- Improved quality – technical enhancements that provide greater clarity on all calls
- Improved reliability – improvements to the network will ensure more reliable coverage
- Improved service – global customer service will ensure we can help you wherever you are
We’re looking forward to moving your account and would like to thank you for your patience as we do.
If you have any questions in the meantime, feel free to contact the Truphone Help Team by calling 707 from your Truphone handset – or email us at firstname.lastname@example.org.
Director of Customer Services
This news coupled with the recent and quiet lowering of calling rates should bode well for Truphone customers looking to stay connected while traveling abroad. Again, though, you’ll want to make sure you have all the funds you may need loaded into your account before September 7th.