Voxox is a cloud-based rich communication service for consumers and businesses that spans across iOS and Android. Today, the company announced the expansion of its SMS Solutions, which the company says were “designed to address the needs of businesses looking to SMS-enable their products, services and customer communications.”
The latest installment of SMS Solutions has extended its inbound SMS delivery to Europe, adding United Kingdom DIDs (telephone numbers) to its previously available U.S. and Canadian DIDs. Additionally, the outbound SMS service has grown significantly in reach since its introduction in late 2010, having nearly doubled its operator network and increased global wholesale SMS coverage to virtually any destination worldwide.
“SMS is a critical asset in streamlining communication between businesses and their customers”
“SMS is a critical asset in streamlining communication between businesses and their customers,” said Bryan Hertz, CEO of Voxox. “We’ve seen great interest and growth in our wholesale SMS customer base, ranging from global consumer brands to major security and software companies. The unique combination of our fully redundant, carrier–grade network in the cloud, CLEC operations and award–winning service delivery platform has poised us for success in this arena.”
SMS Solutions are available for:
- One–way SMS notifications – for example, sending a text to subscribers regarding the status of a delayed flight.
- Two–way communication with SMS–enabled DIDs – for example, verifying a customer’s identity.
Inbound SMS delivery is offered via both long code (U.S., Canada, United Kingdom) and dedicated short code (U.S. only). Outbound delivery is worldwide via long code and in the U.S. via both long and short code (shared and dedicated). The solution is accessible through a web–service API with a minimum usage is 20,000 texts per month.
“Due to our CLEC operations and global portfolio of direct carrier relationships, we are able to offer very competitive pricing to our wholesale customers,” added Corey Hertz, director of wholesale products at Voxox. “For example, our homegrown solution offers voice-enabled, two-way SMS phone numbers without involving any intermediary company, which provides customers the ability to cost-effectively and seamlessly transition from a text conversation into a voice call. Cost savings, rock solid infrastructure and convenient set-up through a web service API are instrumental in the popularity of this offering.”